Frequently Asked Questions

Please read our FAQ before sending us a message.

“Delivery charges? None! We provide complimentary shipping on every order, because we want you to enjoy your new furry friend without any extra costs.”.

“We strive to deliver your new furry friend as quickly as possible! Delivery times vary based on location, but most puppies arrive within 2-5 business days.”

“Our Online Shop prioritizes your security! We use:
– 256-bit SSL encryption
– Secure payment gateways (e.g., PayPal, Stripe)
– Regular security audits and updates
– Compliant with industry standards (e.g., GDPR, PCI-DSS)”.

Here’s a step-by-step explanation of what happens after ordering:

*Step 1: Order Confirmation*

– We send you an email confirming your order, including details about your puppy and estimated delivery time.

*Step 2: Puppy Preparation*

– Our team prepares your puppy for travel, including:
– Veterinary check-ups
– Vaccinations and health certificates
– Microchipping
– Socialization and playtime

*Step 3: Travel Arrangements*

– We book safe and comfortable travel for your puppy, either by:
– Air transport (with a pet nanny, if needed)
– Ground transport (with a reputable pet transport service)

*Step 4: Pre-Delivery Communication*

– We keep you updated on your puppy’s travel schedule and provide:
– Flight information (if applicable)
– Estimated arrival time
– Instructions for receiving your puppy

*Step 5: Delivery and Pickup*

– Your puppy arrives at the designated location, and:
– You receive your puppy and sign for delivery
– Our team ensures a smooth handover and answers any questions

*Step 6: Post-Delivery Support*

– We offer ongoing support and guidance to help you and your puppy settle in, including:
– Phone and email support
– Training and care tips
– Follow-up check-ins

“We’ll provide a detailed invoice for your records, sent via email after your order is confirmed. This will include:
– Order number
– Payment details
– Puppy details
– Delivery information”

Send us an email

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